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All FAQs
How to update your details?
How to pair your Receiver and Smart Card?
Methods of payment
BAD OR NO SIGNAL on your TV screen
SPORTS EVENTS
MUVI TV
How to register?
How to locate a dealer?
How to check the expiry date of a subscription?
How to modify a PIN Number?
How to scan your receiver?
The My TV channels are not accessible.
Can my Strong receiver be used to receive other channels?
My Strong receiver has stopped working. What do I do?


How to update your details?
http://www.mytvportal.net/uu.aspx
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How to pair your Receiver and Smart Card?
http://www.mytvportal.net/pairing.aspx
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Methods of payment
- Recharge (Scratch) Card purchase from a My TV Dealer - ePIN purchase from a My TV Dealer, deliverable via SMS or email - your eTranzact Card - the CITISERVE handheld point of sales nearest to you - the Interswitch payment system, through any branch of Access Bank, FBN, Fin Bank, Eco Bank, UBA, Union Bank and Unity Bank - any of the Interswitch Quicktellers ATM network - online at www.quickteller.com
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BAD OR NO SIGNAL on your TV screen
BAD OR NO SIGNAL on your TV screen means the receiver is getting an insufficient or no signal from the dish on the channel the receiver is tuned in The possible causes are: - a faulty receiver, not supplying power to the LNB - a faulty LNB - a dish that needs re-pointing (e.g. after a storm or due to human actions) - a damaged cable or connector all requiring intervention by a qualified installer
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SPORTS EVENTS
Considering the rights to such events/properties are neither available, nor accessible to My TV, it is currently not possible for My TV to either legally, or commercially carry them as part of its pay TV service
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MUVI TV
- Muvi TV is a Zambian channel that is beyond our control and was never part of the My TV service - Muvi TV is an encrypted channel, inaccessible to unauthorized receivers - Viewers outside the Zambia cannot pay to subscribe to the channel, since rights for the carried content are for that country exclusively
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How to register?
http://www.mytvportal.net/mytvcardregister.aspx
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How to locate a dealer?
To locate the My TV dealer nearest to you, please visit http://mytvafrica.tv/Countries.aspx?CountryID=36
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How to check the expiry date of a subscription?
To check the expiry date of your current My TV subscription: 1- Press the MENU button on the remote control handset of your STRONG receiver 2- Select the CA option 3- Select the CONAX option 4- Select the EVENT STATUS option The expiry date will be displayed on the top line below 'EVENT STATUS'
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How to modify a PIN Number?
Press menu=> go to “System Settings” => “Security Setting” => enter the old password then go to “Current Password” and enter the old password, then type the new password under “New Password” then type again the new password under “Verify Password” Press “Exit” to exit menu
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How to scan your receiver?
Dear My TV SUBSCRIBER, It is highly recommended to make your receiver re-scan the My TV frequency regularly (we suggest monthly) and periodically after that, in order to maintain your channel list updated with the latest on offer Simply: 1. Select any My TV channel 2. Press the Menu button on the remote control handset 3. Select Installation 4. Enter 0000 for PIN, or your earlier stored PIN 5. Select Auto Scan 6. Select 16E Eutelsat 16 for Satellite (My TV new parameters are 12.521GHz / H / 30000) 7. Select On for Network Search and Press OK to Scan 8. Please wait till Search is completed 9. Press “EXIT” to Save You may now enjoy the current channel line up with the correct names for the carried channels Happy Viewing!
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The My TV channels are not accessible.
a- Make sure your Receiver is powered up, tuned to a My TV channel, and that the My TV Smart Card is correctly inserted in the Receiver b- Check that your subscription has not lapsed/expired. Press the MENU button on the Receiver Remote Control handset, select CA in the menu list appearing on your television screen, select CONAX, finally select Event Status. You will be able to view the date on which your subscription expires or expired.
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Can my Strong receiver be used to receive other channels?
Of course. It can receive any Free-To-Air (unencrypted) channel being broadcast in MPEG-2 or MPEG-4 formats over the satellite that your dish is pointing at. Your Strong receiver may also be used for other pay television services. Please consult your dealer as to what other pay television services will work with your Strong receiver
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My Strong receiver has stopped working. What do I do?
a- Make sure it is connected to the power supply. Check whether the Front Panel display is lighting up. If it is, check the Audio/Video or the RF connection to your television set. Make sure you have selected the correct Audio/Video input or the correct channel for your Receiver, on your television set. If that does not cure the problem, or if the receiver does not power up, you will need to refer the matter to the installer or dealer who set up or sold you the Receiver or Receiving system b- Please note that Strong products carry a warranty against defects in workmanship for a period of twelve (12) months from date of purchase. Strong will repair faulty products free of charge within that period, at its Abuja Service Centre, provided the product has not been tampered with. Please note that power supply problems are excluded from warranty cover because of the unstable and frequently damaging nature of the power supplied by NEPA or generating sets c- Outside the warranty period, Strong is prepared to repair faulty equipment, for a fair charge. A receiver that has been severely tampered with, or physically damaged, or misused may be beyond repair (i.e. repair costs will probably exceed replacement value)
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